This is for you if
- Customers already initiate legitimate WhatsApp conversations.
- The next reply or responsible person becomes unclear.
- A person can own exceptions and consent decisions.
INBOUND FIRST · HUMAN HANDOFF INCLUDED
WhatsApp lead follow-up automation for service teams
Start with inbound, permission-aware conversations. Record only the minimum business fields, assign a responsible person, set a next action, respect opt-outs, and route exceptions to a human; API, template, timing, and integration requirements must be verified for the actual setup.
Share public or redacted business context only.
This is not for
- Cold campaigns, scraped numbers, or purchased lists.
- A claim of universal WhatsApp API compatibility.
- Automation without opt-out and human escalation rules.
01
Inbound-first handoff
- 01
Receive a legitimate inbound inquiry.
- 02
Capture minimum business fields without copying the whole conversation.
- 03
Assign the next reply to a responsible role.
- 04
Set a status and next action.
- 05
Stop on opt-out and escalate uncertain cases to a person.
What the bounded trial includes
- A map for one inbound WhatsApp path.
- Ownership, status, next-action, opt-out, and escalation rules.
- A list of technical facts that must be verified before implementation.
What it does not include
- No outbound marketing campaign.
- No official partner or universal API claim.
- No raw message export or credentials during intake.
Map one inbound WhatsApp pathShare public or redacted business context only.
02
Fictional workflow example — no customer data
- Inbound
- Customer asks about an available service
- Assign
- Service coordinator
- Control
- Opt-out stops follow-up
- Escalate
- Pricing or sensitive questions go to a person
One diagnostic question